From October 1st 2025, new changes to the NHS GP contract will be in effect, affecting how you can make routine online requests and book appointments. Here’s what you need to know:
1. Same-Day Appointments
- If you need an appointment on the same day, please call us directly:
- For a morning appointment, call us at 08:30am.
- For an afternoon appointment, call us at 2:00pm.
- We offer a call-back service, so you won’t need to wait on the phone.
- We recommend calling us if:
- You’re experiencing blood pressure issues.
- You have an acute problem or suspect you have an infection (e.g. chest infection needing antibiotics, or acute abdominal pain that’s persisted for a few days).
2. Non-Urgent Requests
- For issues that are not urgent (e.g. tiredness, hair loss, etc.), you can complete an E-Consult form (button below).
- Online forms will be available between 08:00am and 18:30pm, Monday to Friday.
- Once you submit your online form, we will review your request within 24 hours and get back to you.
- Based on your request, you may be booked with:
- A doctor,
- An Advanced Nurse Practitioner,
- A First Contact Practitioner,
- Or you may be signposted to local services like pharmacies, MSK, or audiology.
- Appointments may be scheduled up to 2 weeks in advance, depending on availability.
3. Medication & Admin Queries
- For medication queries, we will respond within 3 working days.
- For admin queries, we will respond within 5 working days.