Non-urgent advice: Telephone Triage
The surgery runs a telephone triage system. When you call the surgery you will be asked if a doctor or nurse could telephone you back, if you are needing help on the same day. The more information you are able to provide does help the receptionist place you with the correct health professional in the team.
Queuing up early in the morning will not necessarily guarantee you an appointment. To run more efficiency you may be offered the triage service and telephoned back.
If you would like to understand more about the new service please ask reception who are here to help.
Non-urgent advice: Appointments With a Doctor
The surgery runs the telephone triage system where all patients are triaged if they need to be seen by a GP on the same day. Appointments are kept back for urgent medical problems. The GP or Nurse Practitioner on triage will call you back, if you call in the morning you will normally receive a call back by the end of the morning and the same if you call in the afternoon, and if they feel they need to see you they will arrange a time for you to come down to the surgery.
Please note the doctor of your choice may be unavailable either on holiday or study leave.
Please do everything you can to keep your appointment and inform us as soon as possible if you are unable to attend for your appointment. If you arrive later than your appointment time the doctor may ask to see you at the end of surgery. If we are running late, please bear with us – on another occasion it may be you who needs the extra time.
The surgery is designed to allow wheelchair access and there are also disabled toilet facilities.
Non-urgent advice: Experienced Nurses
Experienced Nurses are available to call you back. This can provide quick access to solving your medical queries.
How to manage minor ailments or infections, coughs and colds, flu-like symptoms not responding to the recommended over the counter remedies
Advice on recent investigations, ie, Blood results, X Rays or scans
Follow up support on new treatments, started on medication and advice on stable chronic disease areas – e.g: Asthma, Hypertension, Diabetes, COPD and Stroke
Medication reviews and prescribing of medication where appropriate
Signposting of discussed need to relevant health professional
General health enquiries
Please Note: Remember your local Pharmacy can also provide advice on minor ailments and illnesses
Non-urgent advice: Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.